May 17, 2026 · 4 min read · Fantastic Glasses
In This Article
What’s the Process for Transferring My Eyeglasses Prescription to Fantastic Glasses in Okotoks?
Switching to a new eyewear provider can seem daunting, but transferring your prescription doesn’t have to be. At Fantastic Glasses in Okotoks, we’ve streamlined the process to be as simple and convenient as possible. This guide will walk you through each step, outline what information we need, and address potential roadblocks you might encounter – and how we can help solve them. We understand choosing where to fulfill your prescription is a big decision, and we want to make this transition as seamless as possible.
Step-by-Step Guide to Transferring Your Prescription
- Gather Your Current Prescription: This is the most crucial step. There are a few ways to obtain your prescription:
- From Your Optometrist: The most reliable method. Simply contact the office where you last had an eye exam and request a copy of your prescription. They may email it to you, fax it, or require you to pick it up in person. Most offices will readily provide this, as it’s your right to access your health information.
- From Your Previous Eyewear Provider: If you recently purchased glasses from another optical store, they likely have your prescription on file. Contact them directly and request a copy. Be aware that some providers may have a small fee for this service, although it’s generally considered standard practice to provide it free of charge.
- Check Your Contact Lens Box (for recent exams): Sometimes, if your prescription is relatively recent and you wear contact lenses, the prescription details may be printed on the box or the accompanying paperwork. However, this is not always complete and may only cover your contact lens parameters, not your glasses prescription.
- Verify Prescription Date: Alberta regulations (and those in most provinces) generally require prescriptions to be no more than two years old for glasses and one year old for contact lenses. We’ll need to confirm the date on your prescription to ensure it's valid. An expired prescription means you'll need to schedule a new eye exam before we can fill your order.
- Provide Your Prescription to Fantastic Glasses: You have several convenient options:
- In-Store: Bring the physical copy of your prescription to our Okotoks location. Our team will verify it and get everything set up.
- Email: Scan or take a clear photo of your prescription and email it to us through the contact form on our website.
- Phone: While we can accept prescriptions over the phone, we strongly recommend email or in-person delivery for clarity and accuracy.
- Review and Confirmation: Once we receive your prescription, our qualified opticians will review it to ensure it's complete and accurate. We may contact you if there are any questions or discrepancies.
- Choose Your Frames & Lenses: Now the fun part! Browse our wide selection of frames online or in-store, and choose the lenses that best suit your needs. We’ll explain all your options, from basic single vision to progressive lenses and coatings.
Required Information on Your Prescription
To ensure accurate order processing, your prescription must include the following information:
- Patient Name: Your full legal name.
- Date of Examination: Crucial for verifying validity.
- Prescribing Optometrist’s Name and Contact Information: For verification purposes if needed.
- Sphere (SPH): Indicates the amount of nearsightedness or farsightedness.
- Cylinder (CYL): Indicates the amount and axis of astigmatism.
- Axis: The direction of astigmatism.
- Pupillary Distance (PD): The distance between the centers of your pupils. This is essential for accurate lens centering. If it’s not on your prescription, we can measure it for you in-store.
- Add (ADD) or Near Add (for Bifocals/Progressives): The additional magnifying power for reading.
- For Contact Lenses: Base Curve (BC), Diameter (DIA), and Brand/Family of lenses.
Potential Challenges and Solutions
While we strive for a smooth process, here are some potential challenges you might encounter, and how we address them:
- Lost Prescription: If you’ve misplaced your prescription, don’t worry! We recommend contacting your optometrist’s office first. They are the primary source of your prescription information.
- Expired Prescription: If your prescription is older than two years (for glasses) or one year (for contact lenses), you’ll need to schedule a new eye exam. We recommend booking an appointment for an eye exam with our qualified optometrists.
- Missing PD: If your prescription doesn’t include your pupillary distance, we can accurately measure it for you in-store. This is a quick and painless process.
- Unclear or Illegible Prescription: If the prescription is difficult to read (e.g., a faded photocopy), we may need to contact your optometrist’s office for clarification.
- Complex Prescriptions (High Astigmatism, Prism): We are equipped to handle complex prescriptions. Our experienced opticians will carefully review your prescription and ensure accurate lens fabrication.
We believe in transparent pricing and exceptional service. Our 3-for-1 deal offers incredible value without compromising on quality. We use high-quality lenses and frames to ensure your vision is clear and comfortable.
Don’t hesitate to reach out if you have any questions or concerns. We’re here to help!
Book an Appointment today.